Recently, MTSCO team James, Lilian and Ray traveled to the UAE for an important customer visit. At the end of the business trip, they shared about their amazing trip to the UAE.
Before sharing, Lilian told us about her amazing bond with Dubai.
"In 2004, my grandmother and father traveled to Dubai for the first time and had their photo taken in front of the Dubai Marina Hotel, where they lived for eight years. This family experience is etched in my memory. Later, I joined MTSCO and chose to develop my career in the Middle East market, partly due to my familiarity and affection for Dubai. On this business trip, I traveled to Dubai and took a similar photo in the same place. 20 years on, the backdrop and the facilities have changed drastically, making me feel that destiny is amazing".
Adequate preparations before the customer visit
Before we went to the UAE for the customer visit, we made careful and thorough preparations. First of all, we arranged the time and itinerary of the visit in advance according to the specific address of the client to ensure that each visit was efficient and orderly. At the same time, there was also careful planning of travel precautions to ensure that we could complete our tasks safely and smoothly.
Ray shared, "On this trip, James had already left after the exhibition in Dusseldorf to start visiting customers, Lilian and I traveled to Dubai to meet up with James as a group. For Lilian and I, it was our first time to travel for business, we are new to this and unfamiliar with a lot of things. The whole process was a huge challenge for us and the journey was very tough.
Difficulty in traveling due to heavy rainfall
"When Lilian and I first experienced Dubai's LRT, I was unprepared for such a thrilling scenario." Ray shared his unforgettable experience with us, "During our visit, the UAE was hit by extreme rainstorms, which caused the city to become heavily waterlogged and made traveling difficult. We chose to take the LRT, but we didn't realize that the station was full of people, and it took us a long time to get into the station. We thought it would be fine if we got on the LRT, but that was the beginning of the nightmare because instead of walking in, I was pushed up into the carriage by the people behind me, with my feet in the air and my whole body almost completely lost. What made it even more unforgettable was the foul odor that permeated the carriage, and the whole experience struck me as absurd and bizarre. It was later learnt that such congestion is rare."
Lilian's growth: visiting clients alone
During one of these visits, an emergency arose-the wrong address caused a delay of over an hour. As there were other visits scheduled for that day, with only 20 minutes left for the emergency, Lilian suggested that we split up into two groups, with her going to see the old clients alone, and Ray and James going to see the new clients.
Speaking about the incident, Lilian said, "I was a bit scared, but I plucked up the courage to go to the client's office building on my own and eventually had a friendly chat with the client. This made me realize that when facing challenges, you have to be brave, and you will thank that brave self in the future, and it was a valuable experience for me".
In-depth communication and insight into new opportunities
In the continuous communication with our customers, we have impressed them with sincerity and professionalism, successfully maintained good customer relationships, and gained great encouragement.
Ray expressed his determination: "In our communication with our clients, we have also discovered the development potential of new markets, which inspires us to further develop and analyze new markets. Despite the difficulties ahead, we are confident that we will break new ground in the new markets".
According to Lilian, "We need to upgrade our supply chain by bringing changes from the front line to the back-end factories. For example, we can improve our overall service levels by improving delivery control, quality control, and production traceability."
"Our business team has gained a lot from this trip, not only achieving significant results in business development but also accumulating valuable experience in practice. The experience also made us more confident to work side by side with the best people and recognize our shortcomings and points that can be improved. Only through continuous learning and improvement can we stand invincible in the fierce market competition." James, the team leader, summarized.
Summarize
The trip to the UAE not only demonstrated the professionalism and dedication of our business team, but also accumulated valuable experience and confidence for the company's international business expansion, and we will continue to analyze and develop new markets in the future. We have to go deep into the market to understand the latest market to meet the needs of the closest customers. Face-to-face communication not only helps to build trust and obtain valuable information from each other but also better conveys the company's values and service concepts.MTSCO will continue to maintain this enthusiasm and efforts to improve the level of service and create greater value for our customers.
English
中 文
Español
Português
Deutsch
Türk
Pусский
عربي
한국인
日本語
